The terms under which you list, sell, and run events on Pop In and receive your money through your connected payout accounts.
This Agreement governs your relationship with Pop In as a host. It is separate from, and in addition to, the general Pop In Terms of Service and Privacy Policy, and the terms of any payment provider you connect (including Stripe). By accepting this Agreement, listing an event, or linking a payout account, you agree to everything below. If you do not agree, do not host on Pop In.
You are an independent business. Pop In is a technology marketplace that lets independent hosts list, promote, and sell access to their own classes, workshops, and events (each an “Event”) and collect payment from attendees (“Attendees”). You are not an employee, partner, agent, joint venturer, or franchisee of Pop In. Nothing in this Agreement creates any such relationship.
You are the seller and the merchant of record. Each Event you list is your product, sold by you to your Attendees. Pop In is not a party to the transaction between you and your Attendees. We provide the software, discovery, and checkout tools; we do not deliver your Events and we do not buy or resell them.
You have sole control over — and sole responsibility for — your Events. You will:
To accept card payments, you create and connect a Stripe Connected Account. Card payments for your Events are processed as Direct Charges on your Connected Account — meaning you are the merchant of record. Funds settle to your Connected Account and are paid out to your bank on Stripe’s schedule. Your use of Stripe is also governed by the Stripe Connected Account Agreement, which you accept during onboarding.
You authorize Pop In to collect a Platform Fee on each paid transaction as an application fee at the time of the charge. The Platform Fee is up to 15% of the transaction amount and is the rate shown to you when you list an Event or set out in Pop In’s then-current fee schedule. Pop In may offer introductory, promotional, or negotiated rates — for example, a reduced rate on your first sale or during a launch period. As the merchant of record you also bear Stripe’s payment-processing fees on your transactions. The Platform Fee in effect for a transaction (as displayed at checkout or in the fee schedule at that time) applies to that transaction, and Pop In may change the fee schedule prospectively on notice.
If you enable Venmo (or any non-card method), Pop In does not process, hold, guarantee, or reconcile those payments. Pop In only records that you marked a payment as received. You are solely responsible for collecting the correct amount, confirming receipt, keeping records, and handling any refund or dispute for off-platform payments.
When an Attendee applies PopIn Credits or a discount code to one of your Events, the reduction is absorbed by you, the Host — you receive the reduced amount. By enabling credits or issuing a code for your Event, you authorize that reduction to your payout. PopIn Credits are promotional points, are not currency or store-able value you can cash out, and have no independent monetary value to you.
You are solely responsible for determining, collecting, reporting, and remitting all taxes on your Events and earnings. For card payments, you are the payee for tax purposes and may receive tax forms (such as a Form 1099-K) directly from Stripe. Pop In does not withhold or file taxes on your behalf. You will provide accurate tax information when required.
You are responsible for the payout details you provide. Pop In is not liable for money sent to a bank account, Venmo handle, or other destination you entered incorrectly.
This is the most important section. Please read it carefully.
Because you are the merchant of record, you — not Pop In — are financially responsible for all refunds, cancellations, chargebacks, disputes, and related fees on your Events.
Pop In is a marketplace and payment facilitator, not an insurer or a party to your sale. Pop In does not fund your refunds and is not responsible for your chargebacks.
You set your own refund and cancellation policy, you must state it clearly to Attendees before purchase, and you must honor it. If you cancel or materially change an Event, you will promptly refund affected Attendees under your policy and applicable law.
Refunds you issue (or are required to issue) come out of your funds. The Platform Fee on a refunded transaction is generally non-refundable to you, except where Pop In elects, in its discretion, to return it.
As merchant of record, you are responsible for every chargeback and dispute on your transactions, including any fraud claim, plus any associated fees. You will cooperate promptly and provide evidence (attendance records, communications, your policy) so disputes can be contested. You acknowledge that a disputed amount may be withheld or reversed from your balance while the dispute is resolved.
If your Connected Account does not have enough funds to cover a refund, chargeback, dispute, reversal, or fee, you must reimburse it immediately. You authorize Pop In and Stripe to recover those amounts by deducting from your current or future payouts, holding reserves, or charging a payment method on file. If Pop In is ever required to cover a shortfall that you owe — for example, because your account went negative and could not be recovered from you — you will reimburse Pop In in full, on demand, together with reasonable costs of collection. This obligation survives termination of this Agreement.
For Venmo and any non-card payment, you handle refunds and disputes directly with the Attendee. Pop In has no involvement and no liability.
To protect Attendees, other hosts, and the marketplace, Pop In (and its payment providers) may screen transactions and accounts; place holds, reserves, or limits; delay, reverse, or refund payments; and suspend or restrict your ability to sell — where we reasonably suspect fraud, prohibited activity, excessive disputes, or legal or payment-network risk. You will cooperate with reasonable risk and identity-verification requests. You will not engage in or facilitate fraud, money laundering, or prohibited or restricted businesses.
You represent and warrant, each time you list or sell an Event, that:
Many Events on Pop In are in-person physical activities (dance, fitness, and similar) that carry a risk of injury. You are solely responsible for the safety of your Events and Attendees. You will maintain appropriate general and/or professional liability insurance adequate for your Events, and you will obtain your own assumption-of-risk waivers and any releases you need directly from your Attendees. Pop In does not provide insurance, does not supervise Events, and is not responsible for any injury, loss, or incident arising from your Events.
You keep ownership of the text, images, and other materials you upload (“Content”). You grant Pop In a worldwide, non-exclusive, royalty-free license to host, display, reproduce, adapt (e.g., resize/format), and promote your Content and listings to operate and market the Platform, including in search results, notifications, and Pop In’s social channels. You warrant you have the rights to grant this license.
You will defend, indemnify, and hold harmless Pop In and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, damages, liabilities, losses, fines, and reasonable expenses (including attorneys’ fees) arising out of or relating to: (a) your Events and your conduct; (b) your Content; (c) refunds, chargebacks, disputes, negative balances, or amounts you owe under Section 6; (d) your taxes; (e) any injury, death, or property damage connected to your Events; (f) your breach of this Agreement or your representations; or (g) your violation of any law or third-party right.
The Platform is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. Pop In does not guarantee any level of sales, attendance, discovery, or payout timing, and is not responsible for the acts or omissions of Attendees, hosts, or payment providers.
To the fullest extent permitted by law, Pop In will not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Pop In’s total aggregate liability arising out of or relating to this Agreement will not exceed the greater of (i) the total Platform Fees you actually paid to Pop In in the three (3) months before the event giving rise to the claim, or (ii) US $100.
Either party may terminate this Agreement at any time on notice. Pop In may suspend, limit, or terminate your hosting — with or without notice — for breach, risk, fraud, excessive disputes, or legal reasons. On termination you remain obligated to deliver or refund any Events you already sold, and Sections 5–6, 8, 11, 12, and 14 survive. Pop In (and Stripe) may hold reserves on pending payouts for a reasonable period to cover potential refunds and disputes.
You may receive limited Attendee information to run your Events. You will use it only to deliver and administer those Events, protect it, comply with applicable privacy laws, and not sell it or use it for unrelated marketing without the Attendee’s consent. Handle it as you would want your own information handled.
Pop In may update this Agreement. We’ll post the updated version and, for material changes, give reasonable notice. Continuing to host after an update means you accept it.
This Agreement is governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Except for claims that qualify for small-claims court, any dispute arising out of or relating to this Agreement will be resolved by final and binding arbitration on an individual basis under the Commercial Arbitration Rules of the American Arbitration Association, seated in the State of New Jersey. You and Pop In each waive any right to a jury trial and to participate in a class or representative action.
This Agreement, together with the documents it references, is the entire agreement between you and Pop In about hosting and supersedes prior understandings. If any provision is unenforceable, the rest stays in effect. Pop In’s failure to enforce a provision is not a waiver. Pop In may assign this Agreement (e.g., in a financing or sale); you may not assign it without our consent. Notices may be given electronically to the contact details on your account; notices to Pop In may be sent to team@whatspop.in. Neither party is liable for delays caused by events beyond its reasonable control. You agree that clicking “Accept,” linking a payout account, or listing an Event constitutes your electronic signature and acceptance of this Agreement.
I have read and understood this Host Agreement. I specifically understand and agree that I am the merchant of record for my Events, that I — not Pop In — am financially responsible for my refunds, chargebacks, disputes, and any resulting negative balances (Section 6), and that I am solely responsible for the safety, insurance, licensing, and taxes of my Events.